Who we are
Our website address is: https://serena.gr
What personal data we collect and why we collect it
Contact forms
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
We are using Google Analytics in order to analyze our site accessibility. Google Analytics Privacy policy : https://www.google.com/analytics/terms/gr.html
Your contact information
Data Protection Person: Evgenia Voulgari, Moraitika, 49084, Corfu, Greece. Telephone: +30 26610 76394, E-mail: info@serena.gr
Additional information
How we protect your data
Serena Hotel takes appropriate technical and organisational measures to ensure the security and confidentiality of your personal data, their processing and protection from accidental or unlawful destruction, loss, alteration, prohibited transmission, dissemination or access and any other form of unlawful processing.
Even though Serena Hotel shall use its best efforts to protect your personal data it cannot guarantee the safety of the data transmitted through its Website since data transmission through the Internet is not absolutely secure.
Technical measures includes:
- Encryption
- SSL Connections
- Strong Passwords
- Regular Encrypted Backups
We also have carried out a Privacy Impact Assessment and we are conform with the latest GDPR Regulation
Industry regulatory disclosure requirements
What are your rights regarding the protection of your personal data?
You have the following rights:
a) To know the categories of your personal data that Serena Hotel stores and processes, where they come from, the purposes of their processing, the categories of their recipients, the period of storage as well as your relevant rights (right of access).
b) To demand the rectification and/or to have your incomplete data completed so that they are accurate (right to rectification) by providing supplementary statements that justify the need for rectification or completion.
c) To ask for a restriction of the processing of your personal data (right to restriction of processing).
d) To object to any further processing of your stored personal data (right to object).
e) To obtain the erasure of your personal data from Serena Hotel ’s records (right to erasure).
f) To request the transfer of your data stored by Serena Hotel to another controller (right to data portability).
Please note the following as regards your rights:
i. Serena Hotel reserves in any case the right to deny your request for restriction of processing or erasure of your data if their processing or storage is necessary for the establishment, exercise or defence of the its rights or the fulfilment of its obligations.
ii. The right to data portability (point f) does not include the erasure of your data from Serena Hotel’s records. The erasure is regulated under point e above.
iii. The exercise of these rights is valid for the future and does not affect previous data processing.
g) To lodge a complaint with the Data Protection Authority in case you consider that your rights are in any way violated.
How can you exercise your rights?
To exercise your rights you may contact the Serena Hotel in writing at Moraitika, 49084, Corfu, Greece or call Serena Hotel on +30 26610 76394
Serena Hotel shall use its best endeavours to address your request within thirty (30) days of its receipt. The abovementioned period may be prolonged for sixty (60) more days, if deemed necessary, according to Serena Hotel’s judgment taking into account the complexity of the issue and the number of the requests. Serena Hotel shall inform you within thirty (30) days of the request’s receipt in any case of prolongation of the abovementioned period.
The above mentioned service is provided by Serena Hotel free of charge. However, in case the requests manifestly lack of foundation and/or are repeated and excessive, Serena Hotel may, after informing you, impose a reasonable fee or refuse to address your request(s).
Cookies Policy
1. How We Use Cookies
We use cookies on our websites for a variety of reasons which you can learn about below. The cookies we use do not store personally identifiable information nor can they harm your computer. We want our website to be informative, personal, and as user friendly as possible and cookies help us to achieve that goal.
By using our website, you agree to the use of cookies and other technologies as set out in this policy. We appreciate some users may like more individual control over their visit to our website and can adjust their settings accordingly. You can read all about this in the section below “How to control and delete cookies”. If you do not agree to such use, please refrain from using the website.
2. What are Cookies?
A cookie is a small file and holds a certain amount of data, which our website can send to your browser. It may then be stored on your computer’s hard drive and can be accessed by our web server. This cookie data can then be retrieved and can allow us to customize our web pages and services accordingly. It is important to clarify that cookies do not collect any personal data stored on your hard drive or computer.
3. How do We Use Cookies?
We use two analytics packages in order to constantly improve your browsing experience on our websites.4. Social Media Third Party Cookies?
To enrich our website content, sometimes we may embed video content from other social media websites such as YouTube or Facebook. As a result, when you visit a page with content embedded, you may be presented with cookies from these websites. Serena Hotel has no control or liability over these cookies set, so you should check the relevant third party’s cookie policy for more information.
5. How to Control and Delete Cookies?
Serena Hotel will not use cookies to collect personally identifiable information about you. However, should you choose to disable, reject or block our cookies, some parts of our websites will not function fully, or in some cases, our website will not be accessible at all.
For more information on how to control your cookie settings and browser settings, or how to delete cookies on your hard drive, please visit www.allaboutcookies.org.